Intervention in person

Misunderstandings and misinterpretations can often be cleared up in a personal discussion. Our trained employees always endeavour to convey the bank’s point of view clearly and comprehensibly to the customer, so that the good reputation of your bank is maintained in every case. A direct, positive dialogue with your customers usually leads to success. Through this personal communication, we create trust and clarify open questions quickly and effectively.

Our primary goal is to restore and strengthen the regulated customer-bank relationship. We attach great importance to empathy and professionalism in order to ensure long-term and stable business relationships.